We are proud that our current customers can count on Team 1 to be a reliable partner.  We want to work with our customers to reduce bureaucracy, allow more responsibility, and through teamwork continuously improve the performance of our partnership.

Customer Satisfaction Survey Results – We run an annual customer satisfaction survey to get valuable feedback on how we were doing. The most recent results indicated that:

• 100% were satisfied or very satisfied
• 89% believed we achieved or highly achieved our goal of customer service excellence
• 96% of current customers would recommend Team 1 to other plastic components buyers

Safety Record – We believe the best measure of the value Team 1 places on its team members is our focus on a safe work environment. Valuing the safety of our employees means that we haven’t had a lost time accident in over 10 years! Protecting our team is the top priority at Team 1.

Experienced Team - Team 1 is committed to building exceptional teams with exceptional people.  By committing to our people, each team member is continually becoming more valuable and we are able to do more with less.  The fact that we treat our team members well is evident in the average length of service: over 10 years for our hourly staff and over 13 years for our management team. This commitment to Team 1 means that you have experienced and dedicated plastic molders working on your project. You don’t have to absorb training costs associated with turnover when working with Team 1.

Valuable Partners - Choosing a business partner is serious business. 70% of our business is with customers we have been working with since our beginning, over 20 years ago. Team 1 wants to work with leading edge companies who understand the value of long-term partnerships. Our customers understand the value of our products and services. Team 1 scrutinizes new customers to find the best partners. We understand that good strong customers are the keys to our success.

Financial stability - Team 1 survived a 60% market decrease using only its own cash resources, during the greatest economic downturn in a generation. Because of our financial strength we have the financial resources available to handle order increases and new or transfer projects without delay. You can count on us being here for the long haul.

Laser Product Focus - Team 1 knows what it does well and focuses its energies on those factors.  We efficiently manage complexities and focus on smaller tonnage plastics manufacturing so our customers can better utilize their resources on larger products.  Over 40% of our molding capacity is 50 tons or less. We are one of the few injection molding companies in the industry focused on this machine size range with the capability to produce quality and consistent parts under 0.1 grams.