News

Team 1 Plastics Achieves Highest-Ever Net Promoter Score on Customer Annual Satisfaction Survey

Each year, Team 1 Plastics conducts its Customer Annual Satisfaction Survey through SurveyMonkey to gather direct, candid feedback from the customers we serve. The survey includes both quantitative and open‑ended questions, with the most important being the industry‑standard Net Promoter Score (NPS) question:

“How likely is it that you would recommend Team 1 Plastics to a friend or colleague?”

This metric has been a cornerstone of our customer‑experience strategy since 2016, allowing us to benchmark our performance, track long‑term trends, and ensure we continue living up to our commitment as Your #1 Team in Customer Satisfaction.

A NEW ALL TIME HIGH: NPS of 91

This year, Team 1 Plastics received 23 survey responses, with every participant answering the NPS question. The results were exceptional:

– 21 Promoters
– 2 Passives
– 0 Detractors

This produced an NPS of 91—the highest score in our company’s history, surpassing our previous record of 90 set in 2023. Achieving a score in the 90s places Team 1 Plastics firmly within the world‑class category for customer loyalty and satisfaction.

“We were elated to receive our highest NPS score in our history! We take extreme pride in this customer recognition, and it validates our drive for ‘Customer Service Excellence.’” – Craig Carrel, Team 1 Plastics President/Co-Owner

WHAT OUR CUSTOMERS ARE SAYING

Along with the numerical ratings, customers shared thoughtful feedback about their experience working with Team 1 Plastics. Two anonymous comments from this year’s survey include:

“I would like to recognize and appreciate the strong performance your team continues to demonstrate. On‑time PPAP submissions, excellent communication, weekly tooling timeline updates, fast response to changes.”

“Team 1 is very good to work with. They are very accommodating to our up and down requests.”

These comments reflect the dedication of our team members across all departments—customer service, engineering, production, quality, and beyond—who work every day to deliver reliable performance, clear communication, and responsive support.

CONTINUING OUR COMMITMENT TO CUSTOMER SATISFACTION

The Annual Customer Satisfaction Survey remains an essential tool for identifying strengths, uncovering opportunities, and ensuring we maintain the high standards our customers expect. Whether the feedback is positive or constructive, Team 1 Plastics uses these insights to strengthen relationships and continuously improve.

With a new record NPS of 91, we are proud of the trust our customers place in us—and we remain committed to earning that trust year after year.